Galican Help & Support Center

Need help assembling your new obstacle? Have you encountered a problem with a product? Or are you looking for spare parts and maintenance tips? We are here to ensure your equipment remains safe and competition-ready.

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- Step 1 of 3

Select OptionDefective or Malfunctioning ProductWrong Item ReceivedMissing Parts / Incomplete ProductSpare Parts / Repair Request

Order or invoice number *

Estimated purchase date: *

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Description of the issue *

Photos/videos of the problem

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Description of the part required *

What I should have received *

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Name *

First

Last

Email *

Comment or Message

received date: of

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Track your shipment, report delivery damages, or resolve missing item issues. We are here to ensure your equipment arrives safely from our factory to your field.

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Select Option *--- Select Choice ---Damaged Delivery (Packaging or Product)Partial Delivery / Missing ItemsOrder Tracking Request

Order ID: *

Delivery date *

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Photo of the delivery receipt with reservation notation *

Drag & Drop Files, Choose Files to Upload

Photos of damage to packaging and product *

Drag & Drop Files, Choose Files to Upload

Items received and missing *

Explanation of the incident *

“It appears as delivered, but I have only received part of it” ......

Have you received the delivery note number?

• YES
• NO

Delivery Note Number *

Order Number *

Additional comment

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Name *

First

Last

Email *

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reservation and with

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Invoices & Quotes Manage your administrative needs easily. Request an official invoice for a past order or get a custom quote for your next agility project.

Welcome to our administrative center. Whether you need a tax invoice for your accounting records or a detailed quote for a new course, our team is ready to assist you.

Please select your request type below to get started.

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- Step 1 of 4

Select Option *--- Select Choice ---Invoice requestRequest for quote

Order ID: *

you tell Email

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Delivery address *

Address Line 1

City

State / Province / Region

--- Select country ---AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUnited States of AmericaUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland IslandsCountry

Are you eligible for VAT-exempt invoicing?

• Yes, I have a valid VAT/Tax ID.
• No

For EU companies with a valid VIES number or non-EU exports.

VAT / Tax ID Number *

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Could you let us know which items and quantities you need, and tell us about the project you are thinking of? *

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Name *

First

Last

Email *

Phone

Comments

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Suggestions & Improvements Help us shape the future of Agility. Share your ideas for new products, website features, or service improvements. Your feedback drives our innovation.

At Galican, we believe the best ideas come directly from the field—from the handlers and trainers who use our equipment every day.

Do you have an idea for a new obstacle feature? A suggestion to make our website easier to use? Or general feedback? We are all ears.

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Select Option *--- Select Choice ---Product Feedback & R&D SuggestionsInnovation, Quality & FeedbackQuality Control & Product Development

Order or invoice number

Name

First

Last

Custom Email Option

Email

Comments *

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